Terms & Conditions



  1. All pricing and quotes are current at time of enquiry.
  2. Quotes are valid for 7 days.
  3. Quotes that have extended past the 7 day validation will need to be reassessed at current date pricing.
  4. All MONTASH quotes are based on the material & gem standards as listed below.

Material & Gem Standards

MONTASH Jewellery Design has established a minimum preferred level for the standard of jewellery produced. We do offer jewellery made below these standards, but we have based our recommendations to ensure the long term structural integrity of the piece. These standards include:

  1. Diamond matching – we ensure all diamonds match in cut, grade, colour & clarity
  2. Gold & other metals are of the highest quality available – which includes only using extra white gold in our designs.
  3. All our jewellery is made for strength & stability.
  4. All claws and settings are made to be durable & robust.

Makes / re-modelling

  1. 50% deposit is required for all makes and remodels with the balance to be paid before or on collection.
  2. An order will not proceed until 50% deposit is paid.
  3. Approximate delivery date will be available once full deposit is received.
  4. No exchanges given on makes or remodels.
  5. Cancellation of makes & remodel orders will result in loss of full deposit.
  6. Sale price is subject to change prior to the payment of the 50% deposit on orders.
  7. To ensure adequate time for a jewellery piece to be made, whilst ensuring the finest quality and craftsmanship, please allow the following times for re-modelling and makes:

Re-modelling: 6 – 10 weeks
Simple Make: 3 – 4 weeks
Detailed Make: 6 – 10 weeks

  1. Please note that any requests required urgently outside of the times above will incur additional cost.
  2. Please also note that a setting insurance fee is applicable on all large gems for remodels. The insurance fee is also applicable on gems for new jewellery pieces when not purchased through MONTASH Jewellery Design.
  3. Customer items left for more than 2 months will not be covered by MONTASH insurance.

Retail purchases, Lay-by & Exchanges

  1. No refunds given for change of mind. Exchange will only be accepted within 7 days of purchase and items must be in re-saleable condition.
  2. Retail purchases require a minimum 50% deposit for lay-by.
  3. A minimum monthly payment of $200 is to be paid on all lay-bys.
  4. Lay-bys are to be finalised in 8 weeks or less.
  5. Any returns on stock items must be made within 7 days of purchase and are at the discretion of MONTASH Jewellery Design and only be for a store credit or exchange.
  6. If the item exchanged below the cost of the original purchase will remain as a store credit for a period of 12 months only.
  7. Exchange of higher priced items will also be at the discretion of MONTASH Jewellery Design with additional payment to be made as required.
  8. Stock items on lay-by, if cancelled, incur a 20% cancellation fee and no refunds will be given if lay-by terms have not been adhered to.
  9. Cancellations and / or exchanges are not allowed once items are resized and / or altered.
  10. The person whose name is on the invoice must either collect the goods or supply permission for someone else to collect the goods.
  11. Please bring any invoices and / or Customer Order slips with you when making payments and collecting goods.
  12. Customer items left for more than 2 months will not be covered by MONTASH insurance.

Ring Sizing

  1. All ring sizes will be supplied in the size(s) requested by the purchaser at the time of purchase.
  2. Changes to the ring size thereafter will be at the expense of the purchaser.
  3. Rhodium plating of white gold jewellery will be included as required for new purchases. An additional fee will occur after that time if re-sizing is required as in (2.) above.

Faults, Damage & Repairs

  1. MONTASH takes great care when making new jewellery pieces, so if your jewellery requires repair caused by a manufacturing fault, MONTASH will repair the piece free of charge.
  2. The period of the manufacturing warranty for new pieces will be for a period of 3 months.
  3. Damage and / or repairs required to jewellery pieces which are not deemed to be manufacturing faults will be the responsibility of the customer.
  4. All pieces will be inspected by our qualified gemmologist and jeweller to deem the reason for any faults and damages using high quality magnification and other testing tools.
  5. Warranty on non-MONTASH repaired pieces will also be 3 months unless deemed to be a repair fault and is at the discretion of MONTASH Jewellery Design.

MONTASH Gift Certificates

  1. Gift Certificates can be purchased for values $50 and over.
  2. Gift Certificates are valid for 3 years from date of purchase.
  3. Gift Certificates are non-transferrable.
  4. Gift Certificates are valid for use on jewellery makes & retail purchases.
  5. Gift Certificates cannot be used for repair of jewellery.
  6. Gift Certificate purchases are subject to the standard MONTASH terms and conditions.
  7. Gift Certificates given as incentive are not covered by the above details as per Consumer Law guidelines.


Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
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  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
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Privacy policy

We recognise your right to privacy and are committed to protecting it in line with the Privacy Act. For more information please see our Privacy Policy [www.montash.com.au/privacypolicy].